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Frequently Asked Questions


Q. How will you find the right caregiver for my senior?

Once you contact, GIMS'S Home Care Agency office so we can  begin  a personal assessment of your loved one’s specific needs. We set up an initial in-home visit with your senior and your family members and we interact in-depth about what services would work best for what your elder needs. Next, we develop a Custom Care Plan just for your senior and work with you on any modifications. We then search our team of highly trained, bonded/insured caregivers to find the appropriate team member for your loved one. Matching details include your senior’s needs and interests and the relational compatibility of your loved one and our at-home care provider.


Q. What if my senior only needs a little assistance?

Not a problem at all. We are available for how many hours or days of the week your senior needs extra help. If your loved one only needs assistance with organizing the house and dusting and vacuuming once a week, we’re here to help. If your senior wants a walking companion three times a week, we’re here to help. GIMS Home Can Agency is flexible to fit the care that is needed and for how often you prefer.


Q. If we needed more specialty care, can you offer that?

We can always adjust your loved one’s Custom Care Plan as individual needs change. If your senior is hospitalized, we can provide more specialized nursing care during at-home recovery. If your loved one develops a serious illness or declines in cognitive ability, we would evaluate if GIMS'S Home Care Agency is still  the best fit or whether we should turn to the skilled nursing skills of another well-matched caregiver.


Q. Are we locked into a long-term service contract?

GIMS'S Home Care Agency does not lock you into a long-term contract. Our exceptional home care speaks for itself. We can accommodate the type and length of in-home care your loved one needs, whether your family needs a couple hours of respite care or you are looking for multiple weeks of care for your loved one. Contact your local GIMS Home Care Agree office to explore the types of non-medical services and care plans they may offer.


Q. How quickly can in-home service start?

Often we can match a home caregiver to your senior’s individual needs and living situation within days of your initial contact with us. While we hesitate to rush and bypass our well-tested process in evaluating the optimum elder care experience for your loved one, we will work with you to make adjustments in more time-sensitive situations. Give us a call, and together we’ll figure out the next best steps for your senior’s continued well-being, safety and contentment.